Privacy Policy

Last updated: 11/25/2025

At TaskPanda, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

When you register for TaskPanda, we collect information that identifies you, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Physical address for service delivery
• Government-issued ID (for service providers)
• Profile photo (optional)

1.2 Usage Information

We automatically collect information about how you interact with our platform:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, app features used)
• Location data (with your permission)
• Cookies and similar tracking technologies
• Service preferences and booking history

1.3 Communications

We collect information from your communications with us, including:

• Customer support inquiries and responses
• Reviews and ratings
• Messages between you and service providers
• Feedback and survey responses

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To facilitate bookings, connect you with service providers
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send booking confirmations, updates, and important service notifications
• Personalization: To customize your experience and provide relevant service recommendations
• Analytics: To analyze usage patterns and improve our services
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Service Providers

We share necessary information with service providers to facilitate your bookings, including your name, contact information, service address, and service details.

3.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, such as court orders, subpoenas, or to protect our rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing of your information
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us at privacy@taskpanda.de. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

When your account is closed, we will delete or anonymize your information within 180 days, unless we are required to retain it for legal purposes.

8. Children's Privacy

TaskPanda is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@taskpanda.de.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including using standard contractual clauses approved by regulatory authorities.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our platform with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of TaskPanda after changes become effective constitutes acceptance of the updated policy.